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Aeotec Help Desk "Smart Solution Links" for SmartThings


Aeotec's Hub & SmartThings World-Class Platform

Aeotec’s Smart Hub allows you to connect to the SmartThings platform.

SmartThings is a world-class platform with one of the largest ecosystems of compatible products, and an award-winning app that unifies hundreds of smart home devices under a single whole-home control solution. Aeotec also manufactures an exclusive selection of SmartThings compatible products as well as other dedicated smart home devices to provide smart home consumers with an expanded device selection to create their ideal smart home.


Details about the Smart Home Hub


Works with SmartThings

When you purchase a Aeotec Hub for the SmartThings

experience, you are getting a world-class platform with one of the largest ecosystems of compatible products, and an award-winning app that unifies hundreds of smart home devices under a single whole-home control solution.


Just look for “Works with SmartThings” which to discover more than 5000 certified products are natively compatible with the SmartThings platform.


Explore the endless possibilities of the Aeotec Works with SmartThings portfolio. Connect sensors with actuators to switch on lights automatically, when there is movement. Or you receive a push message if someone opens the window unauthorized. Home automation can be experienced on a new level thanks to the compatibility of the Aeotec products with the SmartThings app.


More about Aeotec works with SmartThings



SmartThings App

With SmartThings App, you can connect and control multiple devices quicker and easier. No matter where you are, you can monitor and control smart devices and home appliances e.g. refrigerator, washer, dryer, oven range, dishwasher, cooktop, robot vacuum, air conditioner, air purifier and other.


Guide to the SmartThings App



Aeotec Help Desk Links

Rather you are new to SmartThings or you been working with the app for some time, I believe that you find the following links very helpful when setting up and managing your Aeotec Smart Home Hub.

How to setup Smart Home Hub - This guide will lead you through the initial setup of Aeotec Smart Home Hub and get you started. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Smart Home Hub settings - This solution explains various user settings you can control in Smart Home Hub using SmartThings Connect app. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Compatible devices - Smart Home Hub - This solution shows some of the devices that work and are compatible Smart Home Hub. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Installing & removing devices - Smart Home Hub - This solution shows you how to pair, remove, or factory reset your devices using Smart Home Hub. It forms part of a broader guide on managing and using Smart Home Hub which can be found here. Moving forward in this guide, all functions and steps are based on generic methods of pairing, removing, automating, which may differ a little bit in some devices.


Pair devices that won't connect - Adding a Z-Wave device to a Z-Wave network is typically referred to as pairing; your new device and your Z-Wave network handshake, exchange security information, and your new device are included in your Z-Wave network and good to go. However, despite the simplicity of Z-Wave, installation steps may fail, and your new device won't join your Z-Wave network.


Aeotec Edge Drivers - SmartThings now moving from groovy to Edge drivers have required new drivers to reach more customized parameter settings. Below are some invitation links to some of our devices that expand upon the default use cases of each device.


SmartThings Home Monitor - This solution shows you how setup and use 'SmartThings Home Monitor' in Smart Home Hub with SmartThings Connect app. SmartThings Home Monitor is used to easily setup a security system that allows you to arm/disarm your home and notify you in case of a break-in, water leak, or potential fire or smoke.


Manage family members - Smart Home Hub - This solution shows you how to add, manage, and delete users added to Smart Home Hub using SmartThings Connect app. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Room management - Smart Home Hub - This solution shows you how to create, assign, and delete rooms in Smart Home Hub. Rooms in SmartThings app allow you to organize your connected devices into their individual rooms to easily find them.


Custom automation - Smart Home Hub - This solution shows you how to create, edit, and delete custom automation using Smart Home Hub with SmartThings app. Automations allows devices to be automated based on status changes, time, location, or security settings. Automation allows you to decide when or how a device should be controlled in almost any situation.


Scenes - Smart Home Hub - This solution shows you how to create scenes for your devices using Smart Home Hub in SmartThings Connect app, this will allow you to control multiple devices at the same time. All scenes created in SmartThings app can be individually voiced controlled like an individual device.


Voice control - Smart Home Hub - This solution shows you how to sync Smart Home Hub to Amazon Alexa and/or Google Assistant to enable voice to control your connected devices. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Aeotec Smart Home Hub troubleshooting - This solution determines various troubleshooting methods to resolve your Aeotec Smart Home Hub connection to SmartThings Connect. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


Aeotec Smart Home Hub Support - This solution determines how to get software support for SmartThings or individual device support on Aeotec Smart Home Hub. It forms part of a broader guide on managing and using Smart Home Hub which can be found here.


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