Setting up presence detection for multiple users on your Homey Pro Hub can enhance your smart home experience by allowing personalized automations based on who is present. If Homey is currently only detecting your presence, here are several steps and tips to help you add and manage additional users' presence:
1. Ensure Each User Has a Homey Account
Individual Accounts:Â Each person you want Homey to detect should have their own Homey account. This allows Homey to recognize different devices and accounts associated with each individual.
Steps:
Download the Homey App:Â Each user should download the Homey app on their smartphone.
Create an Account: If they don’t already have one, they need to create a Homey account.
Connect to the Same Homey Pro Hub:Â Ensure each account is linked to the same Homey Pro Hub.
2. Set Up Presence Detection for Each User
Homey uses the Homey app on smartphones to determine presence based on factors like Wi-Fi connection, Bluetooth, and GPS.
For Each User:
Open the Homey App:Â Log in with your individual Homey account.
Navigate to Settings:
Go to More (three dots or similar) > Settings.
Configure the Location Setting:
Look for ant tap on the Location and
ensure your location's address is correct.
Configure Presence Detection:
Look for and tap on Account.
Enable Home/Away Detection and ensure that the app has the necessary smart phone permissions (location, Bluetooth, etc.).
Test Presence Detection:
Have each user toggle their presence status to ensure Homey recognizes them.
3. Check Homey Pro Hub Settings
Ensure that your Homey Pro Hub is correctly set up to handle multiple presence detections.
Verify User Roles:
Ensure that all users are added as members or users in the Homey system, not just as guests.
Update Firmware and Apps:
Make sure your Homey Pro Hub and all related apps are updated to the latest versions to support multi-user presence detection.
4. Use Compatible Devices for Enhanced Presence Detection
Some devices can improve or supplement Homey's native presence detection.
Smartphones with Bluetooth:
Ensure that each user’s smartphone has Bluetooth enabled and is paired with Homey if necessary.
Presence Detection Apps:
Consider using additional Homey-compatible apps that enhance presence detection capabilities, such as Geofencing or Bluetooth Beacons.
5. Troubleshooting Common Issues
If Homey still isn’t detecting other users’ presence, consider the following troubleshooting steps:
Permissions Check:
Ensure that each user’s Homey app has all necessary permissions enabled (location services, background app refresh, etc.).
Network Stability:
Verify that all smartphones and the Homey Pro Hub are connected to a stable Wi-Fi network.
Battery Optimization Settings:
On smartphones, disable any battery optimization settings for the Homey app to ensure it can run in the background without restrictions.
Re-login or Reinstall:
Have the affected users log out and back into the Homey app, or reinstall the app if necessary.
Restart Devices:
Restart the Homey Pro Hub and the smartphones to resolve any temporary glitches.
6. Create Automations Based on Multiple Users
Once presence detection is set up for all users, you can create automations that respond to different presence states.
Example Automations:
Lighting:Â Turn on specific lights when a particular user arrives home.
Security:Â Arm the security system when all users leave.
Climate Control:Â Adjust the thermostat based on who is present.
7. Consult Homey Community and Support
If you've followed all the steps and still encounter issues, consider reaching out to the Homey community or support for more personalized assistance.
Homey Community Forum: Homey Community
Contact Support: Visit the Homey Support Page for direct assistance.
Summary
Setting up presence detection for multiple users on Homey Pro Hub involves ensuring each user has their own Homey account, configuring presence settings individually, and possibly using additional devices or apps to enhance detection. By following the steps outlined above and troubleshooting common issues, you should be able to achieve reliable multi-user presence detection, enabling more personalized and efficient smart home automations.
If you need more detailed guidance on any of these steps or encounter specific issues, feel free to ask!
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